Ash · 1 week ago
Front Office Manager - The Siren Hotel
Detroit, MI
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yrASH Hotels designs and operates a unique collection of properties, including The Siren Hotel in Detroit. As the Front Office Manager, you'll oversee daily operations, manage reservation systems, and lead a team to provide exceptional guest service while optimizing revenue and maintaining operational standards.
ConstructionInterior DesignReal Estate
Hiring Manager
Stephanie Saik
Responsibilities
Managing and maintaining accurate room inventory and group blocks
Coordination with Housekeeping and Engineering department to ensure full room availability
Ensuring all guest requests are executed as accurately and timely as possible
VIP Arrivals - managing with hotel Executive and Brand teams
Scheduling Front Office staff according to hotel business requirements
Providing personalized and anticipatory service
Ensure adherence to cashiering and banking standard operating procedures
Pro-actively seeks revenue opportunities by analyzing room-mix and arrivals/bookings
Training and development of front office team
Embodiment of property and company goals, purpose, culture and role in the community
Oversight of the Siren Shop inventory and presentation
A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. We expect the FOM to be the person who is able to implement exceptional organization and service standards while maintaining and increasing team engagement
A FOM will be well compliant with culture, bureaucracy and workload requirements that may exist, while being able to instill this notion on all team members in the department. A well performing FOM is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property; the appropriate candidate has natural leadership and engagement traits that will drive the team to perform at the best level possible and enhance the department’s contribution for the operation and the business
Qualification
Required
Previous hotel front desk management experience required
Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone
Work hours will spread over weekdays, weekends and holidays, which requires flexibility
Working knowledge of computers and IT systems is essential
Previous experience in cash handling and credit card procedures is recommended
Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion
Must be able to stand, walk, and work on feet for extended periods of time
Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity
Preferred
Boutique and/or luxury hotel experience a plus
Hospitality or other undergraduate degree desirable
Bilingualism preferred
The right candidate displays leadership skills and a collaborative attitude that will be essential to coordinate tasks across hotel departments and teams
Benefits
Medical, Dental, Vision Insurance plans
Voluntary Short- and Long-Term Disability coverage
Voluntary Accident and Critical Illness plans
Voluntary Life Insurance
Discounted Pet Insurance
401k plan with generous company match
Generous paid time off annually: 10 vacation days, 4 personal days, 5 sick days and 11 paid holidays
Discounts at all Ash Hotels and Restaurants
Company
Ash
Ash is an interior design company.
Founded in 2007
51-200 employees
H1B Sponsorship
Ash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Jonathan Minkoff
Co-Founder, CIO Ash
JOSEPH KOPIETZ
Chief Financial Officer and General Counsel
Company data provided by crunchbase