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Indeed Flex · 1 day ago

Onsite Manager - West Chester, OH (Bilingual)

West Chester Township, Ohio, United States

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

3+ years exp

Indeed Flex is a staffing company focused on providing job seekers with control and choice in their work. The Onsite Manager will be responsible for all staffing-related functions at customer locations, including recruiting, managing teams, and ensuring customer satisfaction.

Staffing Agency

Responsibilities

Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality

Works with the customer’s team to coordinate and forecast staffing requirements

Developing and executing effective recruiting and operational strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals

Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment

May lead and direct a dedicated team based on the size and model of the account

Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy

Perform quality control functions to ensure the customer is satisfied across all levels of the organization

Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement

Counsels temporary employees relative to attendance, productivity, and overall job performance

Maintain compliance with operations, systems, and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement

Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system

Perform quality evaluations on temporary employees

Participate in the customer’s safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed

Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover

Assist in the coordination and selection of secondary vendors

Communicate regularly on account status

Manage all master vendor activities, including payroll, invoicing, and aging

Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement

Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement

Participate in the customer’s meetings as appropriate to stay informed of the operations

May manage, lead, and direct an on-site team depending on the size and scope of the account

Participate in team off-site recruiting activities

Perform miscellaneous duties as assigned

Qualification

Bilingual UzbekStaffing experienceSupervisory experienceBilingual SpanishTechnical acumenAnalytical skillsCoaching skillsCommunication skillsInterpersonal skillsOrganizational skillsTime management

Required

Three years of previous work within a staffing company or in customer service

Experience in a warehouse/industrial environment

Excellent communication and interpersonal skills; bilingual or multilingual abilities are highly desirable

Two years of experience supervising 150 employees or more in a metric-driven environment

An ability to effectively prioritize in a multi-task environment and work under pressure

Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership

High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage

High analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems

Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision

A commitment to driving the Indeed Flex mission: to help people get jobs instantly

Bilingual: Must be able to speak Spanish or Uzbek and English proficiently