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Gravity · 1 day ago

Vice President of Professional Services

Hybrid (Boston, Massachusetts, US)

Full-time

Hybrid

Mid, Senior Level

7+ years exp

Gravity is a platform used by public agencies for budgeting and financial reporting. They are seeking a Vice President of Professional Services to lead customer implementations and manage ongoing service quality, ensuring high customer satisfaction throughout the lifecycle.

Cloud ManagementFinanceGovTechInformation TechnologySaaSSoftware

H1B Sponsor Likely

Responsibilities

Lead and scale the Professional Services organization, including Implementation, Onboarding, Data Onboarding, and Managed Services

Own delivery of customer implementations across Gravity’s solutions, including:

Financial Disclosure

Digital Budget Book

Budgeting and Planning Tools

Citizen Engagement Solutions

Establish consistent, repeatable implementation methodologies that balance speed, quality, and customer experience

Own the ongoing managed services function responsible for data maintenance, accuracy, and output quality across customer environments

Ensure financial data integrity, transparency, and timeliness in all customer-facing deliverables

Develop governance, quality assurance, and escalation processes to proactively identify and resolve risks

Manage a Professional Services revenue target, including forecasting, utilization, margins, and capacity planning

Partner with Sales on scoping, pricing, and packaging of services offerings

Drive operational efficiency through standardized processes, tooling, and performance metrics

Partner closely with the VP of Customer Success to ensure seamless handoffs, aligned engagement models, and shared accountability for customer outcomes

Collaborate with Product to influence roadmap priorities based on implementation and data insights

Work with Sales and Marketing to support go-to-market motions, customer readiness, and solution positioning

Build, mentor, and retain high-performing services leaders and delivery teams

Foster a culture of accountability, customer empathy, and continuous improvement

Establish clear career paths, performance expectations, and development plans for team members

Qualification

Professional Services LeadershipSaaS ExperienceFinancial Technology KnowledgeSoftware ImplementationsData ManagementTeam DevelopmentPublic Sector ExperienceCross-Functional Collaboration

Required

7+ years of experience leading Professional Services teams in a SaaS or Financial Technology environment

Proven experience managing services revenue targets, including forecasting, utilization, and margin management

Strong background in software implementations, onboarding, and managed services delivery

Demonstrated ability to scale teams and processes in a growing SaaS organization

Excellent cross-functional leadership skills with experience partnering with Sales, Product, Marketing, and Customer Success

Preferred

Experience working with data-driven or financial systems is strongly preferred

Experience serving public sector customers is a strong plus

Company

Gravity

Gravity automates ACFRs, budget books & disclosures—trusted by 240+ govs to reduce manual work and publish with confidence.

Founded in 2014

Toronto, Ontario, CAN

51-200 employees

https://onegravity.com

H1B Sponsorship

Gravity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)