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We Energies · 1 day ago

Residential Energy Services Consultant

Fort Atkinson, WI

Full-time

Onsite

Mid Level

$29.05/hr - $48.41/hr

3+ years exp

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in Fort Atkinson, Wisconsin. The role involves being the primary customer contact for residential and small commercial customers, addressing their energy service needs and managing various service delivery tasks.

DronesEnergyRenewable Energy

Comp. & Benefits

No H1B

Responsibilities

Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements

Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service

Consult with customers on service options and corresponding prices

Create/cancel work requests, send applications and other correspondence to customers, builders, contractors

Coordinate installation with internal and external resources, negotiate timelines and required-by dates

Request plot surveys, boundary lines and other missing information on work request

Manage customer contact and expectations for service delivery

Proactively manage internal work requests by identifying/resolving potential issues to completion

Provide notification for planned outage to affected customers

Respond to rate evaluations, bill inquiries, various service functions

Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures

Determine availability of service

Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc

Determine need for site visit and assign design/site visit to appropriate personnel

Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design

Provide answers to technical questions from construction crews, customers, etc

Identify options and alternatives to customer requests for service work

Perform gas energy audits, apply economic models for gas sales/gas main estimates

Share locations for potential new building, pool/deck sites, drain tile location, etc

Process annexation orders and request addresses to be designated and assigned by municipalities for new premises

Respond to meter requests/removals, prepare documents for Meter & Service

Coordinate/schedule customer/company requested outages, hold-offs, including client jobs

Report emergency or outage information for gas and electric facilities to the appropriate service department

Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions

Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments

Manage/record customer expectations regarding project timelines

Provide customers/developers/builders with appropriate contacts and applications/paperwork

Monitor schedule and provide ongoing communication of job status to all parties involved

Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs

Update/manage database information, e.g., managing work queues, documenting customer contacts, etc

Respond to customers regarding outages and be available for emergency/storm duty roles. Investigate and resolve customer inquiries or complaints

Perform We Care calls

Provide back-up support to expediting and ESC staff

Walk permits to ensure on-time delivery for small commercial/residential service

Qualification

Customer service experienceProject managementEngineering knowledgeSales skillsClerical supportDatabase managementCommunication skillsInterpersonal skillsPresentation skills

Required

Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance

In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support

Applicant must have at least three years of customer contact experience

Applicant must have a valid driver's license and meet the company's requirements for driving