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Harper (YC W25) · 2 weeks ago

Customer Intake Specialist

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $50K/yr

Harperinsure is an AI-native professional services company focused on revolutionizing commercial insurance distribution. The Customer Intake Specialist will engage with business owners to gather essential information for insurance coverage, ensuring accuracy and efficiency while providing an exceptional customer experience.

Artificial Intelligence (AI)FinTechInsurance

Responsibilities

Talk to business owners all day. Contractors, restaurant owners, consultants, trucking companies—you'll learn about businesses you never knew existed. You're gathering the information that determines what coverage they need and how we serve them. Every call matters

Capture information with precision. You're typing while talking, listening while entering data, maintaining perfect accuracy while keeping the conversation flowing. Speed without errors. Volume without quality degradation. This is the skill that separates good from great

Be the face of Harper. Customers form their impression of our company in the first 60 seconds with you. Professional, confident, helpful—hour after hour, call after call. You project competence even when you're tired

Feed the system that gets smarter. Your documentation becomes training data. The patterns you capture, the edge cases you flag, the information you record—it all compounds into AI that will eventually handle what you're doing manually today. You're not just doing a job; you're building the foundation for what comes next