Nanonets · 4 days ago
Engagement Manager
Palo Alto, CA
Full-time
Hybrid
Mid Level
$120K/yr - $1,500K/yr
3+ years expNanonets is transforming the way businesses work through its AI platform, which automates manual processes across various industries. The Engagement Manager will own the post-sale customer journey, ensuring customers achieve meaningful business outcomes by managing relationships, expectations, and project delivery.
Artificial Intelligence (AI)ComputerDeveloper APIsMachine LearningSaaSSoftware
Responsibilities
Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement
Build trusted relationships with customer stakeholders across technical and non‑technical teams
Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention
Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams
Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines
Maintain and prioritize backlogs across multiple customer accounts
Plan and communicate project timelines using structured documentation (project plans, trackers, presentations)
Ensure end‑to‑end testing and validation of workflows before customer release
Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes
Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes
Support renewals and expansions by demonstrating value realization and impact
Qualification
Required
3+ years of experience in stakeholder‑facing roles such as Customer Success, Engagement Management, Account Management, Consulting, or Project Management
Strong verbal and written communication skills, with the ability to explain complex concepts to both technical and non‑technical audiences
Proven ability to manage multiple projects and customer relationships simultaneously
Experience working cross‑functionally with product and engineering teams
Strong problem‑solving, conflict resolution, and expectation‑management skills
Preferred
Experience in SaaS, AI/ML, workflow automation, or enterprise software
Familiarity with writing PRDs or structured requirement documents
Experience working with enterprise or mid‑market customers
Comfort influencing without authority in fast‑paced, high‑growth environments
Company
Nanonets
AI-Powered Document Processing and Workflow Automation
51-200 employees
H1B Sponsorship
Nanonets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$40.5MKey Investors
AccelElevation Capital
2024-03-12Series B· $29M
2022-02-16Series A· $10M
2017-04-01Seed· $1.38M
Leadership Team
Sarthak Jain
CEO
Prathamesh Juvatkar
Founder
Recent News
Business Standard India
2025-07-23
Company data provided by crunchbase