Crossover · 3 days ago
Senior Director of Parent Advocacy, Alpha - $200,000/year USD
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is a company operating a private K–12 school in Lower Manhattan, and they are seeking a Senior Director of Parent Advocacy. This role involves managing relationships with New York City families throughout the enrollment process and ensuring long-term advocacy and retention, all while fostering a high-touch and high-trust environment.
Information Technology & Services
No H1B
Responsibilities
Managing the complete relationship arc with New York City families from initial inquiry through enrollment, sustained retention, and active long-term advocacy
Conducting high-impact information sessions and individualized conversations that shepherd families through intricate, multi-stage decision-making processes
Acting as the central contact for parent questions, feedback, and confidential matters—addressing them with decisiveness and professionalism
Generating enrollment growth through sustained on-site engagement, strategic outreach, and thorough integration within the local parent community
Mobilizing satisfied families as vocal advocates and referral channels within New York City's closely interconnected networks
Qualification
Required
At least 5 years in client-facing positions serving high-net-worth families (household income exceeding $1M), with accountability for securing commitments valued at $5K+ or multi-year engagements
Verified experience shepherding families through multi-meeting decision cycles that culminated in executed agreements or documented commitments
Quantifiable, measurable results from previous roles, including conversion performance and retention, satisfaction, or referral data
Experience autonomously cultivating a personal lead pipeline or community network from first contact through final decision
Confirmed ability to orchestrate events or services for 25+ high-profile clients concurrently
Documented track record managing sensitive concerns, complaints, or confidential matters with successful outcomes
Current New York City residency or location within a 1.5-hour commute; prepared to work full-time on-site and participate in local events
Legal authorization to work in the United States without employer sponsorship
Preferred
Professional history in private education, philanthropic services, luxury hospitality, wealth advisory, or concierge-level client engagement
Pre-existing knowledge of New York City private school environments and parent social ecosystems
Experience serving as a representative for mission-oriented organizations engaging discerning, high-visibility stakeholders
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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