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Carilion Clinic · 1 day ago

Accounting Intake Specialist

Roanoke, VA

Full-time

Onsite

Entry Level

2+ years exp

Carilion Clinic is a healthcare organization seeking an Accounting Intake Specialist to help transform healthcare. The Specialist will be responsible for executing assigned tasks, resolving intake cases, and providing excellent customer service while collaborating with internal and external stakeholders.

Child CareEducationHealth CareMedicalWellness

Responsibilities

Promotes Carilion Clinics Culture of Excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve and anticipation of patient/customer needs

Resolve all assigned cases within the case management tool by problem solving, researching and interacting with customers and others. Adhere to service level agreements (SLAs) when resolving all cases

Develop specialization within one functional area of shared services

Execute assigned operational tasks based on functional area of responsibility by using available tools, systems and materials. Review and understand impact of work on stated shared services key performance indicators (KPIs)

Use the knowledgebase to respond to customer inquiries and work to maintain existing knowledgebase content as well as suggest new content when appropriate

Demonstrate customer service capabilities when interacting with customers, shared services staff and internal stakeholders

Collaborate within shared services as well as with external customers and stakeholders (as needed) to improve customer service and effectiveness of shared services

Identify customer service and process improvement ideas and work with Team Lead and Manager to understand viability of changes

Communication – Frequent contact with external vendors, employees, corporate and affiliate departments and affiliate management, as well as service center staff

Working conditions – Normal office environment. PTO may be restricted during audit period or around regulatory deadlines (i.e.; 1099 due dates, W-2 due dates and payroll weeks)

Major challenges and complexities – Accommodates frequent, non-negotiable deadlines. Frequently juggles multiple priorities. Must maintain customer service approach while maintaining the interests of the organization as a whole