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Easterseals-Goodwill Northern Rocky Mountain · 1 day ago

Business Solutions Administrator

Boise, ID

Full-time

Onsite

New Grad, Entry Level

$34/hr - $34/hr

0+ years exp

Easterseals-Goodwill Northern Rocky Mountain is a nonprofit organization seeking a Business Solutions Administrator to support business system users across the organization. This role acts as a liaison between users and technology, ensuring effective communication and optimal use of enterprise applications while improving workflows and enhancing business operations.

Addiction TreatmentElder CareHealth CareHome Health CarePersonal DevelopmentPersonal Health

Responsibilities

The Business Solution Administrator plays a critical role in supporting business system users across the organization

This position acts as the primary liaison between users and technology, ensuring effective communication, timely support, and optimal use of enterprise applications

The administrator works to understand business needs, resolve issues, and promote user adoption and confidence in the systems that power day-to-day operations

This is a process-driven position responsible for improving workflows, building user capacity, and identifying ways to streamline and enhance business operations across departments

Qualification

Business applications familiarityCustomer service orientationInterpersonal skillsProblem-solving mindsetTechnical explanation skillsHelp desk experienceAdministrative experienceOrganizational skills

Required

Familiarity with commonly used business applications (i.e. Microsoft 365, SharePoint, ticketing systems)

Excellent interpersonal and communication skills

Strong customer service orientation and problem-solving mindset

Ability to explain technical concepts to non-technical users

Organized and able to manage multiple support requests and priorities

Ability to move independently or with reasonable accommodation within the facility and community

Applicant must be physically and mentally able to perform all requirements of the job

Applicant must pass DMV check

All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment

0-2 years

Experience in business systems support, help desk or administrative roles