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Crossover · 2 days ago

Director of Family Engagement, Alpha - $200,000/year USD

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$200K/yr - $200K/yr

5+ years exp

Crossover is a private K–12 institution in Lower Manhattan, and they are seeking a Director of Family Engagement to manage relationships with families throughout their engagement with the school. This role involves facilitating discussions, conducting information sessions, and driving enrollment growth while maintaining high visibility and accountability for results.

Information Technology & Services

No H1B

Responsibilities

Managing the complete relationship cycle with NYC families from initial inquiry through enrollment, ongoing retention, and sustained advocacy

Conducting high-impact information sessions and individual discussions that support families through intricate, multi-stage decision processes

Acting as the central contact for parent questions, input, and sensitive matters—addressing them with finality and professionalism

Generating enrollment growth through on-site engagement, focused outreach, and thorough integration into the local family network

Mobilizing satisfied families to become active advocates and referral contributors within New York City's closely interconnected communities

Qualification

Client relationship managementEnrollment growth strategiesEvent organizationHigh-net-worth family experienceMulti-meeting decision frameworksAnalytical reasoningCommunication skillsLeadership skillsConfidentiality

Required

Minimum 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for securing or enrolling commitments valued at $5K+ or multi-year agreements

Proven experience supporting families through multi-meeting decision frameworks that culminated in executed agreements or verified commitments

Quantifiable results from previous roles, including conversion performance and metrics for retention, satisfaction, or referrals

Experience managing an individual lead portfolio or community network independently from first inquiry through final decision

Confirmed capability to organize events or services for 25+ high-profile participants concurrently

Verified experience resolving sensitive concerns, grievances, or confidential matters with documented successful outcomes

Current residency in NYC or within a 1.5-hour commute; prepared to work on-site full-time and participate in local events

Legally authorized to work in the U.S. without sponsorship

Preferred

Professional history in private education, philanthropic advising, luxury client services, premium hospitality, wealth advisory, or concierge-tier service delivery

Pre-existing knowledge of NYC private school systems and family social structures

Experience serving as the representative of a purpose-driven institution to sophisticated, high-visibility stakeholders