Friends of Children with Special Needs (FCSN) · 2 weeks ago
Program Manager (Living Services Program)
San Jose, California, United States
Full-time
Onsite
Mid, Senior Level
$67K/yr - $83K/yr
3+ years expFriends of Children with Special Needs (FCSN) is a Bay Area non-profit organization focused on helping individuals with special needs and their families. They are seeking an energetic and detail-oriented Program Manager to oversee living services and enhance program quality while maintaining relationships with key stakeholders.
Assisted LivingNon ProfitSocial AssistanceSocial Impact
Responsibilities
Establish efficient analysis systems, proactively assess service delivery, and develop effective strategies to enhance program quality, financial stability and seize performance gap
Proactively develop plans for effective crisis management and communication, especially for COVID-19 and emergency situations
Establish effective strategies and systems in monitoring program funding, forecasting SLS budget, submitting monthly billing, fixing outstanding POS issues and supervising expenses
Strategically guide staff/mgmt. team in well preparation for internal and RC audits
Ensure compliance with HIPAA laws, Confidentiality, HCBS rules, and RC regulations
Oversee completion of emergency preparedness, practices and drills
Maintain cell phone coverage and handle emergencies
Actively participate, inspire and involve staff/clients/parents in FCSN events
Ensure the quality of PCT ISP development and the implementations of all ISP & IPP objectives
Guide team to promote truly PCT implementations and use PCT tools/approaches effectively to assist clients
Set exemplary expectations, inspire team members in maintaining a climate of excellence and accountability
Demonstrate sufficient behavioral management skills to train and instruct staff
Proactively conduct and/or arrange staff trainings to promote program quality and improve staff’s skills
Proactively analyze team morale, develop effective solutions and strategically foster staff retention
Conduct quarterly & annual staff performance evaluation and progressive disciplinary actions
Communicate effectively with mgmt. team and staff
Diligently engage in outreaches to promote FCSN’s publicity
Explore, establish and maintain community partnership for collaboration and community integration opportunities
Serve as an effective spokesperson and well represent FCSN in public, including RC, DDS, clients/parents and community partners
Perform other duties as assigned
Qualification
Required
Bachelor's degree in a Social Work, Psychology, Counseling, or a related human services field
Minimum of 3 years management experience in supported living services
Self-motivated and able to work independently, while being part of a team
Excellent writing and verbal communication skills
Highly organized, analytical and a visionary leader
Strong project management and time management skills
Possess the ability to motivate and maintain effective working relationships with staff and partners
Proficient in using Microsoft Office applications
Patient, caring, empathetic, with a genuine commitment to enhancing the quality of life for program participants
Take initiative, energetic, reliable, multi-tasks, a quick learner
Have a creative, innovative, open, and positive mindset and a 'Can Do' attitude
Have great interpersonal skills, collaborate with diverse people, and maintain a positive, uplifting, and optimistic work environment
Must pass DOJ fingerprint-based background clearance prior to onboarding
Must pass a health screening and TB test prior to onboarding
Must possess a valid driver's license and have a clean driving record
Obtain valid CPR and First Aid Certificate within one month of joining (employer-covered)
Benefits
Health Insurance (Medical/Dental/Vision)
Life/AD&D Insurance
Lifestyle Spending Account (LSA) for Wellness & Fitness
Paid Time Off (PTO)
Paid Sick Leave (PSL)
401(k) & company matching
Holiday Paid Days
Sign-on Bonus
Referral Bonus Program
Company
Friends of Children with Special Needs (FCSN)
Friends of Children with Special Needs (FCSN) has been selected as a 2025 California Nonprofit of the Year by Senator Wahab, District 10! We are honored to be included among some 100 other nonprofits in CA recognized for making a difference in their communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Ren
Branch Co-Founder and Treasurer
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