Children's Healthcare of Atlanta · 1 day ago
Registration Associate - Weekends
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expChildren’s Healthcare of Atlanta is one of the nation’s leading children’s hospitals, committed to making kids better today and healthier tomorrow. The Registration Associate is responsible for communicating with patients and various stakeholders to ensure quality patient care and payment of hospital accounts, while also providing clerical and billing support.
ChildrenHealth CareNon Profit
Responsibilities
Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts
Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies
Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times
Verifies insurance coverage and/or validates authorizations if applicable
Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary)
Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require. Escalates immediate needs to appropriate leaders and/or clinical team members
Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate
Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient’s primary care provider and/or specialists as necessary
Provides release of medical information as required
May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail
Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies
Coordinates all aspects of scheduling including procedures, provider visits, and use of resources
Attends and participates in department meetings according to department standards and may serve on committees representing the department, which could include multi-disciplinary quality and service improvement teams
Assists Supervisor and/or Manager by being available to teammates, acting as a resource to help complete complicated/complex tasks, on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development
Prescreens doctor’s orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment (clinic setting)
May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children)
Coordinates subpoena process between court system, Child Protection Center, and legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children)
Qualification
Required
1 year of experience in healthcare or related clerical, accounting, or customer service experience. Bachelor's degree or equivalent education may be considered in lieu of experience
High school diploma or equivalent
Understanding of and familiarity with medical terminology
Basic knowledge of Microsoft Windows and Word
Strong verbal/written communication skills
Demonstrated arithmetic and word mathematical problem-solving skills
Excellent customer service skills
Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and holidays
Ability to travel as needed to support multiple locations or different departments
Ability to uphold highest level of customer service while covering any location
Preferred
College degree
1 year of experience in registration
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals
Company
Children's Healthcare of Atlanta
Children’s Healthcare of Atlanta is a non-profit private foundation that focuses on healthcare for children.
10001+ employees
H1B Sponsorship
Children's Healthcare of Atlanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$5.12MKey Investors
Hyundai Hope On Wheels
2025-12-03Series Unknown· $0.37M
2023-08-25Grant· $0.12M
2022-09-27Grant· $0.3M
Leadership Team
Frank Grogan
Endpoint Engineering Team Lead - Mobility
M
Michele Silagy
Director Of Recruiting
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