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First American · 4 days ago

Sr Default Loan Servicing Specialist (Remote)

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $79K/yr

4+ years exp

ServiceMac is a new sub-servicing entity focused on providing superior technology, products, and services for the mortgage and real estate industries. The Sr Default Loan Servicing Specialist is responsible for monitoring and completing all activities related to claim filing, ensuring compliance with various regulations and guidelines while fostering a collaborative team environment.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:

Monitors loans to ensure required milestone(s) are met

Completes claim filing/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim

Must ensure acceptable quality assurance metrics are met

Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure

Follows departmental and business policies with strict adherence

Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners

Monitors vendors performance by reviewing system/database activities throughout the default process

Diligently follows up on outstanding requests and telephone calls from internal and external partners

Monitors exception reporting used as key controls for minimizing risk

Qualification

Default Liquidation Claim ExperienceGSEGovernment Claim experienceICE technology MSPLoanSphere Claims experienceMicrosoft WordExcelCustomer serviceAttention to detailOral communication skills

Required

4+ years of Default Liquidation Claim Experience Required

GSE and Government Claim experience

Experience with title submissions and requirements

Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff