Apply on Employer Site

Advanced Charging Technologies · 1 day ago

Customer Support Specialist

Atlanta, GA

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $90K/yr

Advanced Charging Technologies is focused on supporting dealer and reseller relationships, and they are seeking a Customer Support Specialist. This role involves onboarding new dealers, coordinating with internal teams, and ensuring responsive customer support while complying with regulatory requirements.

ElectronicsEnergy ManagementManufacturing

Hiring Manager

Christy Winegarner

Responsibilities

Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal teams

Participate in dealer meetings and calls alongside Dealer Development Managers

Collect and process dealer paperwork such as supplier codes, credit applications, and resale certificates

Enter and maintain accurate dealer and customer data in CRM (Microsoft Dynamics)

Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical requests

Produce routine reports from connected devices and dealer sites

Serve as a liaison between dealers and internal teams (sales, service, engineering, data/NOC, accounting)

Support periodic business reviews by compiling summaries, reports, and action items

Monitor dealer parts stocking activity and flag gaps or issues to leadership

25% Regional travel in the Southeast and occasionally Northeast and Midwest

All other duties as required

Qualification

CRM experienceMicrosoft ExcelMicrosoft WordOrganizational skillsCommunication skillsCustomer-service mindsetFollow processesAttention to detailCross-functional teamwork