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Omega Healthcare Management Services · 1 day ago

Senior Director - Client Services

Boca Raton, FL, United States

Full-time

Onsite

Director/Executive

15+ years exp

Omega Healthcare Management Services is a company that empowers healthcare organizations to deliver exceptional care while enhancing financial performance. The Sr Director Client Services is responsible for managing and growing a portfolio of strategic medical device and DME clients, ensuring client satisfaction, stability, and retention while driving revenue growth and profitability.

Hospital & Health Care

Responsibilities

Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs

Ensure client growth plans are developed, implemented, and modified as needed

Ensure client stability and long-term retention

Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services

Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services

Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective

Through collaboration with operations leaders and service lines, identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc

Have an in-depth knowledge of client’s management and operating environment

Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc

Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary

Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers

Ensure client contracts are properly administered, and billing issues are resolved in a timely manner

Qualification

Healthcare revenue cycleClient managementBPO offshoring servicesVerbal communicationWritten communicationLeadership skillsAnalytical skillsFinancial skillsCustomer serviceProblem-solving skillsTime managementOrganizational skills

Required

Strong working knowledge of the healthcare revenue cycle industry

Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations

Bachelor's degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience

A minimum of fifteen+ (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry

5+ years of company experience that involves offering BPO offshoring services to a US based health system

Company

Omega Healthcare Management Services

Glassdoor3.7

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale.

Founded in 2003

Boca Raton, Florida, US

10001+ employees