Iterable · 1 day ago
Senior Business Insights Manager
Austin, CO
Full-time
Hybrid
Senior Level
$138K/yr - $218K/yr
7+ years expIterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. As the Senior Business Insights Manager, you will be the primary strategic partner to GTM leadership, driving insights and analytics that optimize customer engagement and retention, ultimately supporting sustainable growth.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
ACV & Retention Architecture: Own the migration of our reports from ARR to ACV and design the foundational logic for churn and retention tracking. This includes refactoring dbt models in Snowflake and designing high-impact Sigma workbooks that track ACV by segment, region, and lead source
Churn & Retention Analytics: Develop deep-dive insights into customer health and churn drivers. Partner with Customer Success to build health scores and predictive models that identify "at-risk" accounts, providing the business with the visibility needed to reduce churn and improve LTV
Pipeline Strategy: Drive the data behind weekly "Pipe Gen" calls. Provide proactive insights into conversion rates, stage velocity, and marketing-attributed pipeline health
GTM Partnership: Partner with GTM leaders to define, measure, and track key performance indicators including pipeline health, conversion rates, productivity, and coverage
Full-Stack Analytics: Write production-grade SQL and manage dbt models to ensure the GTM data warehouse layer is performant, scalable, and accurate
Predictive Insights: Build "Early Warning Systems" in Sigma to identify pipeline gaps and churn risks 2–3 quarters out, allowing leadership to course-correct before the end of the fiscal period
Operational Excellence: Develop and maintain dashboards and analytics tools that empower GTM teams to self-serve insights. Establish a "single source of truth" by identifying data gaps and inconsistencies across the revenue funnel
Leadership & Influence: Act as a thought leader in the use of analytics within the GTM organization, providing executive-level storytelling to support quarterly business reviews and board reporting
Qualification
Required
7+ years in analytics, business operations, or revenue operations, with at least 3 years in a B2B SaaS GTM-facing role
Strong understanding of GTM motions (Sales, Marketing, and Customer Success), specifically regarding renewal cycles and retention metrics
Production-level proficiency in SQL, dbt, and modern BI tools (Sigma preferred, or Tableau/Looker)
Proven ability to translate complex data into clear, actionable insights for senior leadership
Preferred
Familiarity with Salesforce or equivalent CRM and marketing automation systems
Background in financial or statistical modeling (e.g., growth model, revenue forecasting)
Comfortable working in a fast-paced, high-growth environment
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Jeffrey Samuels
COO and Board Observer
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase