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Brooksource · 5 days ago

Digital Strategy Consultant (Healthcare Provider)

United States

Contract

Remote

Senior Level

5+ years exp

Brooksource is seeking a Senior Digital Strategy Consultant to support and lead consumer digital strategy and experience work for healthcare clients. This role requires strong analytical ability and hands-on experience with human-centered design and UX research, focusing on delivering high-quality client deliverables and managing project workstreams.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Research, Analysis & Insight Generation

Human-Centered Design & UX Leadership (If UX Practitioner)

Workstream Leadership & Delivery Execution

Lead one or more workstreams within a larger engagement, ensuring tasks, timelines, risks, and dependencies are well managed

Conduct structured problem-solving, data synthesis, and experience analysis

Manage day-to-day project activities, track progress, flag issues, and escalate risks early

Prepare and deliver executive-ready materials using strong PowerPoint and storytelling skills (non-negotiable)

Conduct user, stakeholder, competitive, and market research to inform experience strategy

Execute qualitative and quantitative research such as:

User interviews

Usability testing

Heuristic evaluations

Content analysis

Journey mapping

Analyze health plan operations, digital capabilities, and policy/process constraints to identify experience barriers and opportunities

Translate research insights into clear recommendations and design implications

If the candidate is a UX designer, they will be expected to:

Lead UX design for their workstream or the entire engagement

Create IA, wireframes, user flows, prototypes, and annotated design specifications

Collaborate with design, product, and engineering teams to refine requirements

Validate concepts through user testing and feedback loops

Ensure experiences support adoption, usability, accessibility, and regulatory compliance

Support digital strategy development through research, synthesis, journey analysis, and evaluation of current-state capabilities

Help build experience blueprints, target-state concepts, and roadmaps

Evaluate operational, technical, and organizational blockers to digital adoption

Support KPI development, measurement frameworks, and impact analysis

Work directly with client stakeholders to gather inputs, test ideas, and present insights

Support facilitation of workshops, interviews, and working sessions

Demonstrate strong written and verbal communication in all client-facing interactions

Build trust through professionalism, preparedness, and quality of work

Contribute to internal POVs, assets, and templates for digital strategy and experience work

Support the growth of our healthcare consumer digital practice through research, thought leadership, and project excellence

Mentor Analysts and Consultants with guidance on analysis, UX methods, deliverable quality, and consulting fundamentals

Qualification

Digital StrategyUX DesignUser ResearchHealthcare ConsultingPowerPoint SkillsAnalytical SkillsHuman-Centered DesignCommunication SkillsTeam CollaborationMentoring

Required

Bachelor's degree and 5+ years of experience in healthcare consulting, digital consulting, consumer experience, UX design, or product-related roles

Experience in at least two or more health plan operational areas (claims, enrollment/billing, contact center, UM/PA, A&G, benefits, provider operations, etc.)

Hands-on experience conducting user research, synthesizing insights, and creating journey maps or experience analyses

Strong understanding of digital platforms and enabling technologies — including how AI can enhance digital experiences

Exceptional PowerPoint and communication skills — must produce polished, executive-ready client deliverables

Proven ability to manage tasks independently, structure workstreams, and deliver high-quality outputs with minimal oversight

Comfortable coordinating across business, digital, operations, and UX/design stakeholders