Tri-State International Trucks · 2 days ago
Service Writer
Allentown, PA
Full-time
Onsite
Entry Level
1+ years expAscendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships, and they are seeking a motivated full-time Service Writer to join their fast-paced service department. The role involves providing direction to service personnel, handling customer communication, and ensuring efficient workflow in the service operations.
Transportation/Trucking/Railroad
Responsibilities
This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments
Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing
Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly
Obtain customer signature on the repair order and provide customer a copy of the repair order
Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process
Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up
Investigate progress of vehicle repairs and contact customer with status changes / promise time if required
Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored
Explain completed work and charges to the customer
Keep up to date on all warranty policies and product changes to maintain effectiveness in this role
Qualification
Required
At least two years of relevant work experience
Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers
Ability to develop written estimates and quote bids and schedule jobs
Ability to read instructions, work orders, and specifications
Must have excellent verbal and written communication skills
Ability to operate personal computer and business applications
Strong problem solving skills
Goal oriented, results focused
A high school diploma or GED is required
Additional training in heavy duty trucks required
A minimum of one year experience as a Service Writer
Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered
Benefits
Paid Training
Medical / Dental / Vision Insurance
Health Savings Account
Health Reimbursement Account
Company Paid Life, Accident, and Disability Insurance
401(k) with company match
Paid Time Off
Paid Holidays
Paid Parental Leave
Company
Tri-State International Trucks
Welcome to Tri-State International Trucks and Tri-State Idealease! Tri-State is a full line International Dealer and Idealease Leasing Company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase