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Associated Students UCLA · 4 days ago

LuValle Customer Service Operations Manager- Limited Appointment

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$22.83/hr - $22.83/hr

2+ years exp

Associated Students UCLA is a student-centered organization providing innovative services and programs for the UCLA community. The LuValle Customer Service Operations Manager oversees store operations, ensuring compliance with cash control procedures and managing customer service issues while supervising staff and monitoring inventory.

CommunitiesEducationEventsNon ProfitSocial Assistance

Responsibilities

Oversees LuValle Commons Store POS and cash-handling operations, ensuring compliance with cash control and security procedures and performing daily store opening and closing

Serves as the first-line management contact for customer service issues at the main store cash wrap, maintaining adherence to service standards

Responsible for planning, organizing, and supervising all RUSH activities for the market side of the store, as well as managing the receiving of market items, including related paperwork, invoice handling, credit memo processing, and floor replenishment

Monitors and maintains market-side equipment to ensure smooth operations

Hires, schedules, trains, evaluates, and counsels staff while monitoring and editing daily employee timekeeping records

Manages the flow of invoices and credit memos by ensuring proper system entry, forwarding to accounting, and following up to confirm accurate processing

Qualification

Retail operations managementPOS systemsCash handlingSalesCustomer serviceStaff supervisionBudget managementWord processingSpreadsheet programsDiverse group interaction

Required

2+ years retail operations management experience with emphasis on General Merchandise that demonstrates effective techniques/methodologies in the areas of: POS; cash handling/controls; sales and customer service; large staff supervision

Must also demonstrate effective interface with diverse groups/individuals

Proficient in word processing and spreadsheet programs

BA/BS required, or the equivalent combination of education and experience

Fingerprinting Background Verification required