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ETS · 1 day ago

Sr Client Success Manager (Kira Talent)

Ontario, CA

Full-time

Onsite

Mid, Senior Level

CAD$85K/yr - CAD$110K/yr

5+ years exp

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. The Client Success Manager at Kira Talent will manage client accounts, ensuring renewals and upsells while providing onboarding and ongoing support to maximize client satisfaction and platform value.

AssociationEdTechEducationSkill Assessment

Responsibilities

Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction

Client Renewals & Upsells: Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn. Identify and capitalize on opportunities to expand contract value by uncovering new revenue streams within the existing client base

Client Onboarding & Education: Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform. Provide guidance on best practices, technology utilization, and methodology to maximize value and adoption

Customer Relationship Management & Success: Build and nurture strong client relationships by going beyond traditional service interactions. Develop a deep understanding of each client’s goals, key performance metrics, and success criteria. Proactively identify opportunities to support their objectives, ensuring they maximize the value of the Kira platform. Foster meaningful connections that drive long-term engagement, satisfaction, and advocacy

Client Engagement, Adoption & Advocacy: Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption. Leverage client data and usage insights to recommend strategic initiatives that improve their experience and outcomes

Cultivate relationships to expand Kira’s reach by securing client referrals to other programs that may benefit from our platform. Additionally, foster customer advocacy by identifying and supporting enthusiastic clients willing to participate in webinars, provide references, contribute guest blog posts, and share their success stories

Qualification

SaaS experienceCustomer successAccount managementBusiness developmentCross-functional teamworkEmpathyPositive attitudeAdaptabilityProblem-solving

Required

Undergraduate degree

5+ years of relevant work experience in customer-facing customer success, account management, or business development organizations. SaaS companies experience a benefit

Proven track record in meeting and exceeding renewal, upsell, and expansion revenue targets

Experience establishing yourself as a trusted advisor with customer partners to guide outcomes

Nurturing and empathetic with a positive attitude and energetic personality

Experience in cross-functional team environments

Enjoy being challenged by a fast-paced environment

Must be eligible to reside and work in Canada