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BrainPOP · 2 days ago

Customer Success Manager (Midwest)

Midwest, WY

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $90K/yr

5+ years exp

BrainPOP is a trusted source of engaging learning experiences for educators and parents. The District Customer Success Manager will drive success and growth for a portfolio of school districts, cultivating partnerships to maximize engagement and revenue expansion.

ContentEducationInternet

Work & Life Balance

Responsibilities

Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal

Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources

Create accurate pricing proposals that take into account historical customer information

Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators

Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process

Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations

Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users

Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development

Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory

Qualification

K-12 curriculum knowledgeEnterprise software salesCRM management (Salesforce)Software implementationProject managementAnalytical problem-solvingVerbal communicationWritten communicationRelationship buildingAdaptability

Required

5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum

Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally

Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders

Experience with software implementations in K-12

Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management

Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships