Tech Customer Spt Analyst II jobs in United States
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RELX · 3 days ago

Tech Customer Spt Analyst II

positionMartinsville, IN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$59K/yr - $99K/yr
date2+ years exp

LexisNexis Risk Solutions is a partner in risk assessment, providing solutions and tools for the insurance industry. The Technical Support Specialist role involves troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining system performance.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
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H1B Sponsor Likelynote

Responsibilities

Resolve documented issues and troubleshoot moderately complex or partially documented problems
Escalate highly technical or unfamiliar issues to engineering for resolution
Research solutions proactively using documentation, tools, and internal resources
Execute and adapt test cases for patches, enhancements, and bug fixes
Validate fixes for both functionality and data accuracy
Maintain a polished, professional image in all customer interactions
Adapt tone and communication style to suit technical and non-technical audiences
Use log files and basic scripting to troubleshoot mid-level issues

Qualification

Technical support experienceTroubleshooting skillsAnalytical skillsMicrosoft Office proficiencyCustomer service skillsCommunication skillsTeam-oriented

Required

2–4 years of experience in technical support or application support, or a combination of relevant education and experience
Proven analytical, communication, and customer service skills
Team-oriented with a desire to learn and grow
Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively

Company

RELX

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RELX is a provider of information-based analytics for professional and business customs.
dateFounded in 1993
location
London, England, GBR
people-size1001-5000 employees
web-link
https://www.relx.com

H1B Sponsorship

RELX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (221)
2024 (187)
2023 (39)
2022 (30)
2021 (48)

Funding

Current Stage
Public Company
Total Funding
unknown
1994-10-14IPO

Leadership Team

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Asim Fareeduddin
Head of Internal Audit & Assurance
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Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
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