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JetBlue · 1 day ago

Airport Operations Crew PT

Las Vegas, NV

Full-time

Onsite

Entry Level

$18.15/hr - $18.15/hr

1+ years exp

JetBlue is an airline company providing award-winning customer service. The Airport Operations Crew is responsible for assisting customers with flight check-ins, luggage handling, and ensuring a smooth boarding process while maintaining safety and compliance with regulations.

Air TransportationTransportation

No H1B

Responsibilities

Verify customers’ personal identification

Tag, lift, and handle customer luggage

Announce flight arrivals, departures, and pre-boarding information via the public address system

Communicate with our customers to keep them constantly informed

Offer ancillary products to our customers such as “even more speed” and “even more space”

Coordinate various duties with coworkers and other departments to ensure proper handling of customers

Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor

Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc

Assist customers with special needs, e.g. customers who need assistance in boarding

Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

Other duties as assigned

Qualification

Customer service experiencePublic address systemBasic computer skillsBilingual skillsCustomer service principlesListening skillsSafety orientationInterpersonal skillsAdaptabilityWork under pressure

Required

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

One (1) year of customer service or sales experience

Strong interpersonal and listening skills

Complete fluency in written and spoken English

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring

Must be able to adhere to JetBlue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Experience using a mouse, computer, keyboard and basic word processing, email and office applications

Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Experience performing under pressure and within fixed time constraints

Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards

Depending on location, may need to acquire and maintain a United States Customs Clearance

Available for occasional overnight travel (10%)

Able to make occasional trips to other locations for training or temporary assignment

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred

Two (2) years of customer service, volunteer experience or sales experience

Knowledge of customer service principles and practices strongly

Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

Previous airline experience

Bilingual skills

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees