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Baker Tilly · 1 month ago

Sage Intacct Customer Support Senior Associate

United States

Full-time

Remote

Mid Level

$67K/yr - $127K/yr

3+ years exp

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage. They are seeking a Sage Intacct Customer Support Senior Associate to work directly with project customers, providing support for end users and collaborating with internal consultants and external vendors for solutions.

AccountingConsulting

No H1B

Responsibilities

Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed

Determining a course of action upon review of case tickets

Testing possible solutions in demonstration environments

Adding internal comments to variations of potential solutions and contact customers with possible solutions

Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering

Following up regularly on outstanding tickets

Delegating certain issues to the implementation or technical services team for highly configured instances of the software

Corresponding throughout issue resolution process in a timely manner

Other duties as assigned

Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs

Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients

Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Enjoy friendships, social activities and team outings that encourage a work-life balance

Qualification

Sage IntacctERP systemsAccounting experienceTechnical supportAnalytical skillsMicrosoft SuiteTime managementCommunication skillsInterpersonal skillsRelationship buildingCollaborationProblem solvingLeadershipProject managementOrganizational skillsInitiativeAdaptability

Required

A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience

Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application

Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving

Strong leadership, project management, organizational and analytical skills, initiative, adaptability

Microsoft Suite skills

Eligibility to work in the U.S. without sponsorship