Bob's Discount Furniture · 8 hours ago
Sales Associate - Guest Experience Specialist
Columbus, OH
Part-time
Onsite
Senior Level
$20/hr - $20/hrBob's Discount Furniture is a leading omni-channel furniture retailer committed to creating an inclusive workplace. They are seeking a Senior Retail Guest Experience Specialist to enhance the in-store customer experience by engaging with customers, mentoring peers, and ensuring operational excellence.
FurnitureHome Decor
Responsibilities
Engaging with customers and guiding them through a service-centric shopping journey
Helping customers find the perfect home solutions
Supporting operational excellence by opening and closing the store
Mentoring peers and ensuring the showroom is guest-ready at all times
Qualification
Required
Strong ability to connect with customers and guide their experience
Demonstrated ability to meet or exceed personal performance goals
Experience working collaboratively in a team environment
Must be at least 18 years old to be considered for employment
Customer service excellence and relationship-building
Enthusiastic showroom presence and product presentation
Sales performance and ability to meet/exceed goals
Peer leadership and teamwork
Conflict resolution and customer issue handling
Process execution and attention to detail
Active listening and communication
Use of technology tools (e.g., tablets, financing systems)
Flexible availability including nights, weekends, and holidays
Must be able to walk, stand, bend, stoop, kneel, reach, twist, and lift up to 25 lbs. without assistance
Ability to move items up to 50 lbs. with or without reasonable accommodation
Frequent mobility throughout all areas of the showroom
Ability to stand or sit continuously during scheduled shifts
Preferred
Previous experience in retail or commission-based sales
Familiarity with product warranties and customer incentives
Ability to lead by example and influence team culture
Benefits
National Medical, Dental, and Vision Insurance
Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and Your Birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance
Tuition Reimbursement and employee scholarship programs
Wellness, Legal, and Financial Planning Resources
Learning & Development through Bob’s Blueprint and Workday Learning
Employee Discount starting on Day 1 and Hays Perks program
Company
Bob's Discount Furniture
Bob's Discount Furniture is a privately owned chain of furniture stores in the United States.
Founded in 1991
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-12-30Acquired
Leadership Team
Bill Barton
President and CEO
Austin Fredenrich
Talent Acquisition Partner
Recent News
2026-01-22
Digital Commerce 360
2026-01-14
Retail Insight Network
2026-01-13
Company data provided by crunchbase