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TrustArc · 1 day ago

Account Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $100K/yr

5+ years exp

TrustArc is a leader in data privacy, known for its market-leading solutions and high customer retention rate. They are seeking experienced Account Managers to renew and up-sell existing customers while ensuring ongoing success with TrustArc's offerings.

Information TechnologyPrivacyRisk ManagementSecuritySoftware

Responsibilities

Performs outbound renewals activities such as cold calling new contacts within customer accounts, discovering and educating new stakeholders, lead follow-up, renewals qualifications for existing customers

Utilize Salesforce to forecast and track all renewals activities

Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for TrustArc’s product portfolio

Leverages internal resources to educate customers on new services and products

Builds relationships and effectively communicates with services team

Develops a quarterly business plan and renewals strategy for assigned accounts

Conducts regular one-on-one reviews with Renewals Manager to review forecasts, activity performance, training and development requirements

Qualification

Account managementSaaS experienceSales quota achievementCustomer relationship managementProblem solvingResults drivenCommunicationAttention to detailTime management