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LexisNexis Risk Solutions · 3 days ago

Tech Customer Spt Analyst III

Martinsville, IN

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $108K/yr

4+ years exp

LexisNexis Risk Solutions is a partner in the assessment of risk, providing solutions and decision tools for the insurance industry. The role involves leading the diagnosis and resolution of complex technical issues while mentoring junior analysts and collaborating with various teams to enhance system performance and user experience.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Diagnose and resolve complex software issues involving .NET applications, Microsoft SQL Server, and Windows environments

Handle critical or escalated support cases, identifying root causes and driving long-term solutions

Perform deep data analysis using SQL and other tools to support investigations and validate fixes

Mentor and train Tech Support Analysts I and II, providing guidance on technical issue resolution

Contribute to internal knowledge bases and troubleshooting documentation

Act as a liaison between support, engineering, QA, and product teams to ensure timely resolution of issues

Build strong relationships with law enforcement and traffic safety professionals

Translate complex technical concepts into clear explanations for non-technical users

Monitor system logs, alerts, and performance metrics to proactively identify and resolve issues

Recommend improvements for system stability, efficiency, and user experience

Assist in testing updates, patches, and enhancements before deployment

Collaborate with developers and engineers in an agile setting to address bugs and optimize workflows

Take ownership of special projects or initiatives related to system enhancements or support process maturity

Qualification

.NET applicationsMicrosoft SQL ServerWindows server environmentsTechnical support experienceCustomer-facing experienceProblem-solving skillsCommunication skillsMentoring abilities

Required

4+ years of experience in technical support, application support, or a related IT role

Proficiency in troubleshooting .NET applications and working with Microsoft SQL Server

Advanced knowledge of Windows server environments, remote access tools, and incident management systems

Exceptional problem-solving and communication skills

Ability to prioritize and lead under pressure in a fast-paced, customer-facing environment

Comfortable working in a hybrid setting (3 days onsite in Martinsville, IN)

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)