Coalition for the Homeless of Central Florida · 2 weeks ago
Intake Admin
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrCoalition for the Homeless of Central Florida is seeking an Intake Admin to serve as the first point of contact for all visitors and guests. This role involves providing excellent customer service, monitoring building access, and delivering administrative support to staff and program teams.
ChildrenHomeless ShelterMen'sWomen's
Responsibilities
Greet all guests, visitors, and staff professionally, ensuring a welcoming and safe environment
Monitor access to the shelter and campus, ensuring only authorized individuals enter
Answer phones, respond to inquiries, and route messages to appropriate staff
Accurately document, track, and report all incoming calls, including outcomes and follow-up actions in an incoming call log
Provide administrative support to Intake and Diversion, including filing, scanning, copying, and maintaining records
Maintain client sign-in/sign-out logs and ensure accurate documentation
Assist with scheduling appointments, intake sessions, and program visits
Ensure adherence to shelter policies, confidentiality, and safety protocols
Report building or security concerns to management promptly
Support team communication and collaboration across departments
Perform other duties as assigned by the Diversion/Intake Program Manager to support shelter operations
Qualification
Required
High school diploma or equivalent required
Strong interpersonal and communication skills
Computer skills, including Teams and Outlook a must
Ability to maintain professionalism and confidentiality at all times
Flexibility to work variable shifts, including evenings or weekends if needed
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Proficiency with data entry system HMIS
Ability to engage with guests empathetically while maintaining professional boundaries
Preferred
associate's degree preferred
Prior experience in customer service, reception, or administrative support preferred
Experience working with diverse populations, preferably in social services, homeless services, or human services
Knowledge of trauma-informed and client-centered practices is preferred
Bi-lingual candidates and Veterans are encouraged to apply
Company
Coalition for the Homeless of Central Florida
Coalition for the Homeless of Central Florida is providing shelters for homeless men, women, and children.
Founded in 1987
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.34MKey Investors
TD Charitable FoundationSunshine Health
2024-05-14Grant· $0.15M
2024-02-20Grant· $0.01M
2022-03-08Grant· $0.17M
Leadership Team
Allison Krall
Chief Executive Officer
Mimi Coenen
Chief Operations Officer
Recent News
2025-03-20
Company data provided by crunchbase