NEOGOV · 2 days ago
Administrative Support Assistant 3 - Motor Carrier Services Ankeny
Ankeny - 50021 - Polk County, IA
Full-time
Onsite
Entry Level
$41K/yr - $60K/yr
2+ years expNEOGOV is seeking an Administrative Support Assistant 3 to join the Iowa Department of Transportation's Vehicle Services Team. This role involves providing customer service support for vehicle title and registration processes and ensuring compliance with established laws and procedures.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Review customer applications and requests for all special license plates. Verify ownership and documentation. Take appropriate action to approve or deny the plate application based on the qualifications and fees. Enter information into the Vehicle Registration & Titling (VRT) System. Return incomplete and denied applications to customer
Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VRT System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance
Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish bond amount. Maintain bond application files. Enter vehicle and bond data on to the VR&T System. Notify BIIP Investigator with vehicle discrepancies
Review and determine eligibility for issuance of persons with disabilities (PWD), placards, and stickers. Determine eligibility for issuance of institutional placards to agencies who transport persons with disabilities
Answer phones to help answer application specific questions and general questions regarding our processes and work our customer service counter to help walk-in customers as well as those with appointments
Qualification
Required
Ability to review applications for accuracy based on established laws, rules and procedures
Experience entering data into a complex IT transactional system to fulfill orders or programs
Customer service experience for fulfillment of mail and on-line orders
Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters
Verbal communication experience, specifically to resolve customer issues through phone calls
Two years of full-time work experience in general office, clerical, data entry/processing, or related work
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
Benefits
Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Insurance benefits start first of the month following 30 days of employment.
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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