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Northwest Family Law, P.S. · 1 day ago

Legal Intake Specialist

Kirkland, WA

Full-time

Hybrid

New Grad, Entry Level

$25/hr - $29/hr

Northwest Family Law, P.S. is a growing Family Law Firm in Kirkland seeking an experienced Legal Intake Specialist to join their team. This role involves providing exceptional customer service to clients during challenging times, scheduling consultations, and supporting marketing efforts to generate quality leads.

ConsultingFamilyLaw EnforcementLegalSocial

Responsibilities

Speak to leads and identifies whether they are qualified leads by asking a series of questions designed to determine the ideal client, target the correct legal issues, gauge urgency/motivation, and determine whether there is potential for a conflict of interest

Respond to each new incoming lead in a timely manner

Schedule qualified leads for initial consultations

Prepare the attorney with all the information needed for a successful conversation/consultation

Assists legal assistant/ office manager with onboarding the client to the firm (opening the file, notifying the legal team)

Make referrals to appropriate firms/other sources, shares free resources, or provides other assistance (for leads who are not ideal or who do not schedule a consultation)

Stay in contact with leads to keep the door open for future contact

Update the Firm’s databases, reports, marketing sources and/or spreadsheets to track incoming calls, leads qualified, consultations scheduled, referral sources, and other key metrics