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LexisNexis Risk Solutions · 1 week ago

Tech Customer Spt Analyst II

Martinsville, IN

Full-time

Onsite

Entry, Mid Level

$59K/yr - $99K/yr

2+ years exp

LexisNexis Risk Solutions is a leading provider of risk assessment solutions, and they are seeking a Technical Support Specialist to join their team. This role involves providing post-sale technical assistance, troubleshooting issues, and ensuring customer satisfaction through effective communication and problem-solving.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Resolve documented issues and troubleshoot moderately complex or partially documented problems

Escalate highly technical or unfamiliar issues to engineering for resolution

Research solutions proactively using documentation, tools, and internal resources

Execute and adapt test cases for patches, enhancements, and bug fixes

Validate fixes for both functionality and data accuracy

Maintain a polished, professional image in all customer interactions

Adapt tone and communication style to suit technical and non-technical audiences

Use log files and basic scripting to troubleshoot mid-level issues

Qualification

Technical support experienceTroubleshooting skillsAnalytical skillsMicrosoft Office proficiencyCustomer service skillsCommunication skillsTeam-oriented

Required

2–4 years of experience in technical support or application support, or a combination of relevant education and experience

Proven analytical, communication, and customer service skills

Team-oriented with a desire to learn and grow

Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)