Xylem · 2 days ago
Customer Service Supervisor
Carrollton, TX
Full-time
Onsite
Senior Level
5+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. They are seeking a Customer Support Supervisor to provide leadership and training for customer service personnel while ensuring customer satisfaction and performance metrics are met.
Professional ServicesSporting GoodsTravel
Responsibilities
Provide leadership, training and direct supervision for designated Customer Service personnel in the performance of their key functions
Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive and collaborative to accomplish company objectives
Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results
Evaluate, develop and implement necessary departmental processes, documentation and training programs
Engage in program development related to improving the customer experience and/or department efficiencies
Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc. to support and build a
Drive or coordinate team special project assignments
Facilitate or perform backup coverage within specific team and across other teams of similar function
Ensure compliance to all established personnel policies and procedures
Track work volume to ensure proper staffing levels to achieve customer service goals
Participate in new initiatives as requested
Assume other duties and responsibilities as required
Qualification
Required
Bachelor's degree and 5+ years of supervisory experience
Legendary customer service skills; an unwavering passion for taking care of the customer
Excellent communication skills (written and verbal)
Ability to recruit, train and motivate personnel to meet business objectives
Ability to manage people virtually across multiple locations
Ability to coach; provide and receive feedback; comfortable with two-way dialogue
Strong collaborative and respectful people leadership and business acumen
Ability to work with diverse workforce and customer base in a matrixed organization
Excellent analytical, influential and reasoning behaviors
Ability to develop and implement new processes
Proficient in developing and monitoring metrics, comfortable with quantitative management practices
Proficient in Microsoft Office
Preferred
Experience with Salesforce.com Customer Relationship Management (CRM), Select Configure Price Quote (SCPQ), and Enterprise Resource Planning (ERP) tools
Continuous improvement, lean practices, value stream mapping and waste elimination experience
Benefits
Paid Volunteer Program
Employee Resource Groups (ERG)
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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2025-10-07
2025-10-03
2025-10-02
Company data provided by crunchbase