Mr Greens Produce ยท 1 week ago
Night Customer Service Representative
Austin, TX
Full-time
Onsite
Entry Level
2+ years expMr. Greens Produce is one of the largest privately-owned produce distributors in Texas, and they are seeking a highly motivated Night Customer Service Representative. The role involves resolving escalated customer issues, responding to inquiries, and facilitating communication among various stakeholders to ensure excellent service delivery.
Food and BeverageFood ProcessingWholesale
Responsibilities
Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc
Handle and carefully respond to all customer and sales inquiries via phone, email and chat
Provide excellent customer service
Aim to answer questions on the first call by being proactive in your customer service approach
Facilitate communication among customers, sales, transportation and warehouse
Qualification
Required
Strong communication skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail
Ability to prioritize based tasks based on deadlines
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Ability to work independently and still be a team player
Must be able to work weekends - Night (Graveyard) Shift
Preferred
High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field
Fluent in English and Spanish preferred
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off
Paid weekly
Company
Mr Greens Produce
Mr Greens Produce specializes in produce, imported goods, dairy, and charcuterie.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sterling Investment Partners
2023-05-02Private Equity
Leadership Team
David Hartman
COO Western Region
Scott Davis
Chief Operating Officer
Recent News
Company data provided by crunchbase