Trustco Bank · 1 day ago
Branch Manager I - Western Ave Branch - Albany, NY
Albany, NY
Part-time
Onsite
Mid Level
$55K/yr - $100K/yrTrustco Bank is committed to fostering a supportive and inclusive workplace. They are seeking a dynamic and results-driven Branch Manager to lead daily operations, oversee branch performance, and drive growth through business development and customer relationships.
BankingCommercialFinancial Services
Responsibilities
Lead and manage all branch operations, ensuring exceptional customer service and operational excellence
Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals
Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture
Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers
Conduct staff training, regular team meetings, and performance reviews
Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth
Originate residential, home equity, and installment loans
Ensure compliance with all bank policies, procedures, and security protocols
Handle complex customer requests and resolve escalated issues in person or by phone
Approve significant transactions such as large check cashing, bank checks, and general ledger tickets
Maintain branch appearance and uphold operational performance standards
Report regularly to senior management on branch performance, opportunities, and challenges
Qualification
Required
High school diploma or equivalent
Supervisory experience
Strong customer service and cash-handling experience
Excellent verbal communication and interpersonal skills in person, by phone, and via email
Fluent in English; bilingual a plus
Access to reliable transportation
Strong organizational skills with the ability to manage multiple priorities
Ability to work effectively in a collaborative team environment
Willingness to participate in ongoing training and development
Ability to lift 10–20 lbs., stand for extended periods
Preferred
Bachelor's degree
Previous banking or financial services experience
Benefits
Medical, dental and vision insurance
A health savings account with an annual employer contribution
A 401(k)-retirement plan with generous employer match
Paid time off plus 11 paid federal holidays
Training and professional development programs
Tuition reimbursement
Reduced fees and rates on certain loan products
And much more!
Company
Trustco Bank
Trustco Bank offers personal and commercial banking services
Founded in 1902
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Helios Investment Partners
2017-03-05Post Ipo Equity· $40M
1983-04-29IPO
Leadership Team
Michael Ozimek
Executive Vice President & Chief Financial Officer
Recent News
MarketScreener
2025-12-22
Morningstar.com
2025-12-22
2025-12-19
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