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The Hartford · 1 day ago

Employee Licensing Analyst

San Antonio, TX

Full-time

Hybrid

New Grad, Entry Level

$43K/yr - $64K/yr

The Hartford is an insurance company dedicated to making a difference and providing exceptional service. As an Employee Licensing Analyst, you will work collaboratively with licensed employee professionals to build productive relationships and ensure compliance with regulatory requirements while managing a high-volume workload.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

Responsibilities

Perform hands-on technical work for high-volume transactions. Specific areas of accountability will align with functional team needs, which may include Personal Insurance, Business Insurance, Employee Benefits, Claims Adjusters, and/or Medical Nurses

Review and validate data across multiple systems to ensure accuracy, consistency, and compliance with company and regulatory standards

Coordinate supporting tasks and prioritize workload to meet service requirements and customer needs (e.g., new license processing, license maintenance, and appointment activities)

Ensure data integrity and adherence to regulatory guidelines

Monitor work performance to achieve productivity, quality, and service commitments

Identify and contribute to process improvement initiatives

Participate in projects related to licensing, appointments, legal compliance, continuing education, and market conduct analysis

Collaborate with leadership on process changes and problem resolution

Apply strong business acumen to support operational processes and maintain data integrity across systems

Serve as a primary resource and point of contact for licensed staff and business partners regarding functional processes and workflows

Facilitate new hire “Meet and Greet” sessions with customers, tailored to functional responsibilities and team needs

Assist licensed employees in gathering required documentation to meet regulatory licensing guidelines; may involve one-on-one sessions with licensees, leadership, and/or Employee Relations

Manage incoming emails and customer calls, strive for first-contact resolution, and deliver a positive customer experience

Identify and actively contribute to initiatives that enhance efficiency, accuracy, and compliance within licensing and contracting processes

Collaborate closely with leadership to implement process changes and resolve operational challenges

Participate in projects related to key areas such as licensing, appointments, legal compliance, continuing education, and market conduct analysis

Qualification

Customer ServiceAnalytical SkillsCommunication SkillsTechnology SkillsBusiness AcumenLearning AgilityIndustry Knowledge

Required

Strong computer proficiency with the ability to quickly learn and adapt to new software systems

Demonstrated strength in decision-making, problem-solving, critical thinking, and influencing outcomes

Proven commitment to delivering best-in-class service and support

Excellent verbal and written communication skills; ability to build and maintain strong professional relationships

Ability to quickly understand business needs, gather essential information, identify key objectives, evaluate options, and implement effective solutions

Independent, self-motivated, with a high aptitude for learning and intellectual curiosity