Confluent · 4 days ago
Technical Support Engineer - Infrastructure & Cloud
United States
Full-time
Remote
Mid Level
$106K/yr - $125K/yrConfluent is a company focused on transforming how data moves and is utilized. They are seeking a Technical Support Engineer to bridge the gap between client services and engineering, ensuring customer success by resolving critical issues and enhancing product knowledge.
AnalyticsCloud Data ServicesEnterprise SoftwareOpen Source
Responsibilities
Working with customers to resolve a wide range of issues with their Confluent deployments
Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
Communicating with our engineering teams to provide real-time product feedback from the field
Improving product documentation and authoring knowledge base articles and runbooks
Continuously enhance personal and team knowledge of Apache Kafka and associated products
Qualification
Required
Regularly provide technical support within your current role
Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure
Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53
Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools
Or you have experience with Kubernetes management or application deployment on K8s
Experience with client server technologies or distributed systems
Knowledge of SSL/TLS and hands on troubleshooting experience
Knowledge of various authentication techniques (basic, token, OAuth, SSO)
Knowledge of Authorization concepts (ACLs and RBAC)
Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools
A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka
Experience diagnosing, reproducing, and resolving customer issues
Desire to make customers successful through direct interaction
Company
Confluent
Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams.
Founded in 2014
1001-5000 employees
H1B Sponsorship
Confluent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (142)
2024 (107)
2023 (91)
2022 (155)
2021 (119)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
$459.6MKey Investors
CoatueSequoia CapitalIndex Ventures
2025-12-08Acquired
2021-06-24IPO
2021-06-10Secondary Market
Leadership Team
Jun Rao
Co-founder
Chad Verbowski
CTO
Recent News
2026-01-08
2026-01-05
Company data provided by crunchbase