Finch · 1 day ago
Technical Support Engineer
San Francisco
Full-time
Hybrid
Entry, Mid Level
$110K/yr - $140K/yrFinch is on a mission to revolutionize employment by building the infrastructure that powers every facet of work. They are seeking a Technical Support Engineer to enhance customer experience by providing technical solutions, managing issues, and collaborating with various teams to improve developer satisfaction.
Developer APIsDeveloper ToolsEmployee BenefitsHuman Resources
Responsibilities
Spearhead the definition of 'technical customer support' at Finch and scale the team
Shape how Finch is perceived by the developer community
Manage technical and product issues and escalations to deliver high level of developer satisfaction with Finch
Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch’s value proposition in the developer community
Become an authority on Finch’s API, products, and integrations to encourage developers to use our products more widely
Write code samples, tutorials, and technical articles for the developer community
Creating tickets, triaging them, and sending a first response message within 2 hours of initial submission during work hours
Having a working knowledge of the codebase and being responsible for L2 support within 3 months to allow identification of whether something is a bug or not, and produce a reasonable estimate of time needed. L2 support is categorized as issues that require code-level knowledge
Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be answered with a canned response
Tracking commonly occurring questions, generating reports on issues and enhancements, and writing new knowledge articles to reduce ticket volume
Reduce initial investigations to on-call engineering by 50% within 6 months of joining
Qualification
Required
Creating tickets, triaging them, and sending a first response message within 2 hours of initial submission during work hours
Having a working knowledge of the codebase and being responsible for L2 support within 3 months to allow identification of whether something is a bug or not, and produce a reasonable estimate of time needed. L2 support is categorized as issues that require code-level knowledge
Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be answered with a canned response
Tracking commonly occurring questions, generating reports on issues and enhancements, and writing new knowledge articles to reduce ticket volume
Reduce initial investigations to on-call engineering by 50% within 6 months of joining
Preferred
System design skills and experience working with distributed systems
Experience using Git in a professional environment
Proven proficiency in Computer Science, Engineering, or a related development field
Benefits
Health/Dental/Vision
Unlimited vacation policy (with mandatory minimums)
Paid lunches
Wellness stipend
Book and education budget
Company
Finch
Finch is the #1 API for Employment Systems. Gain access to 200+ HRIS, Payroll, and Benefits systems through Finch's unified API.
Founded in 2020
51-200 employees
H1B Sponsorship
Finch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$62.12MKey Investors
IntuitMenlo VenturesGeneral Catalyst
2023-06-07Series Unknown· $3.5M
2023-02-22Series B· $40M
2022-06-08Series A· $15M
Leadership Team
Jeremy Zhang
CEO + Co-Founder
Ansel Parikh
Co-Founder
Recent News
Menlo Ventures
2025-12-29
General Catalyst
2025-12-29
generalcatalyst.com
2025-12-29
Company data provided by crunchbase