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TWENTY2 WALLPAPER & TEXTILES · 1 day ago

IT Technician (Level I)

Naugatuck, Connecticut, United States

Full-time

Onsite

Entry Level

1+ years exp

TWENTY2 is a female-led, high end private label wallpaper and textiles production company. They are seeking a Level I IT Technician to assist in overseeing the health of company IT systems and provide support for various technology-related tasks.

Consumer GoodsInformation TechnologyPrintingSmall and Medium Businesses

Responsibilities

Assist the IT Coordinator in overseeing the health of company IT systems and technology in a proactive manner, such as

Managing installs for hardware and software

Configuring devices or systems to meet new standards

Maintaining software updates or patches

Maintaining hardware updates or repairs

Managing device power safety and backups

Maintaining company device inventory and MDM

Create training materials and signage for staff and factory

First point of contact for helpdesk - providing excellent customer service to the team

Collaborate with IT contractor(s) as needed for specific platforms

Escalate to IT Coordinator as needed

Connectivity issues

Account access or resets

Network or system diagnostics

Program specific issues

Device performance issues

Help manage company systems and services, including

Local file server

Local network

Internet

VoIP phone system and security doors

Google and other cloud-based platforms

Small format office printers

Print RIP software

Work with the team in continuous IT training for employees to ensure company standards are being maintained, such as

Computer literacy

Digital organization

File sharing security

Browser management

Assist in Onboarding and offboarding tasks

Support in researching and evaluating potential new systems

Aid in cyber security management, including

Install and maintain antivirus software on all company devices and non-company devices temporarily being used for company work

Create and deploy ongoing cyber security awareness trainings and educate employees as needed

Qualification

System AdministrationMacOS/Apple ProficiencyGoogle Workspace AdministrationSynology/NAS ManagementProblem SolvingCommunication SkillsOrganizational Skills

Required

1+ years of Professional System Administration experience

Proficient in macOS/Apple (Servers and Workstations)

Strong prioritization and organization skills with the ability to manage multiple projects concurrently while maintaining a high degree of flexibility

Ability to communicate and present clear, concise objectives to all levels of the organization while identifying and sharing risks and opportunities

Excellent problem solving, writing and communication skills with willingness to collaborate with others