Leybold · 1 week ago
Product Support Engineer Level 2
Pennsylvania, United States
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr
3+ years expLeybold is a company that provides innovative vacuum technologies for various industries. The Product Support Engineer Level 2 role involves supporting new and after-market sales products through technical expertise, training customers, and providing consulting on vacuum systems and applications.
Machinery ManufacturingManufacturing
Responsibilities
Supports vacuum equipment installations, startup assistance, and qualifications at customer sites during test phase
Trains customers (in-house and offsite) on proper application of Leybold products in mechanical, chemical, and industrial environments
Trains Leybold sales channels and sales support functions on selecting Leybold's products for process applications in semiconductor, R&D, and manufacturing sectors
Provides consulting, application, and technical support for product-related questions
Recommends vacuum equipment required for known applications in chemical labs, industrial plants, and mechanical systems
Prepares materials for presentations and delivers product presentations
Collects relevant data for and makes vacuum calculations (e.g., suction speed, pump-down curves) or related calculations (e.g., power consumption, noise emission, Cost of Ownership) using suitable calculation tools
Develops application knowledge of Leybold products and their use in semiconductor fabrication, chemical engineering, and industrial automation
Inputs new application information and experiences into the Knowledge Warehouse
Supports regional marketing in the regional launch of new products
Responsible for entering customer complaints in the Leybold Customer Complaint Management (CCM) system and supporting regional warranty claim decisions
Other duties as assigned
Qualification
Required
B.S. degree in a technical related discipline such as Mechanical Engineering, Industrial Engineering, or Chemical Engineering
3–5 years experience in technical product support, field service, or vacuum industry applications
Excellent oral & written communication skills
Working knowledge of MS Office Products
Positive customer-focused attitude and successful interaction in a dynamic team environment
Strong critical thinking skills
Attention to detail and problem-solving abilities
Ability to work effectively in a team and adapt to changing environments
Self-starter with a strong work ethic
Strong application experience with MS Office software programs
Experience with CRM systems, remote support tools, and technical documentation
Benefits
Individual learning opportunities
World-wide job opportunities
Technical training from our academy
High standards for your workplace safety
Competitive compensation package
Company
Leybold
Leybold has written its chapter in industrial history and, not least through the groundbreaking inventions of Wolfgang Gaede.
1001-5000 employees
H1B Sponsorship
Leybold has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase