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Vantive · 3 months ago

Project Manager - Digital Services

Round Lake, IL

Full-time

Hybrid

Senior Level

$104K/yr - $130K/yr

5+ years exp

Vantive is a vital organ therapy company focused on improving kidney care through digital solutions and advanced services. The Digital Project Manager will oversee the implementation of Vantive's connectivity software, ensuring projects are delivered on time and within budget while maintaining high customer satisfaction.

Health CareMedicalTherapeuticsWellness

Responsibilities

Pre-Sales engagement – Design/Quoting: Defines site specific installation requirements, schedule and outline installation implementation plan

Determine customer site readiness for implementation or interoperability go live through collaboration with key internal and external stakeholders

Delivering projects on time, on budget, with high customer satisfaction. Provide strong proactive leadership and change development of product implementation projects

Proactively identifies out of scope opportunities during the execution of implementation projects and pursues them in concert with the appropriate team members

Ability to serve as the single point of contact (SPOC) for the customer regarding the development and execution of technical activities within the project development plan

Ability to make decisions and successfully drive the implementation of the digital product or service even in uncertain environments

Continuously lead and manage complex troubleshooting of network problems for end customer in multiple environments (wireless, virtual or switching) for customers implementations and current customer base. Manage multiple customer escalations/projects concurrently and ensure accountability for execution of deliverables

Managing customer concerns in a proactive manner and providing customer-focused solutions that meet or exceed customer expectations. Attend coordination meetings as needed to ensure site readiness progresses appropriately

Subject Matter Expert (SME) for network troubleshooting and utilize expertise to support various business areas and initiatives

Develop and create training for technology team members on job duties ensure the best-in-class customer service

Create and develop troubleshooting guides for the technology team, share best demonstrated practices and lessons learned

Identify and mitigate potential network risks

Resolving issues utilizing analytical, technical, and managerial skillsets

Responsible for the development of content and communicating the project status to stakeholders and partners

Requires consistent performance in the ability to use analytical/logical methods to identify and solve equipment related problems

Ability to provide equipment overview training to technical staff at customer locations as necessary

Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary

Qualification

Network Engineering ExperienceHealth Care IT ExperienceNetworking Standards KnowledgeProject ManagementAWS Services KnowledgeCyber Security KnowledgePMP CertificationSoft Skills

Required

Bachelor's degree in IT, engineering, biomedical equipment technology, computer science, or relevant work experience

Minimum 5-7+ years of Network Engineering Experience and Minimum 5+ years in a hospital or healthcare environment

Previous experience with networking, switching and routing projects execution

Proven experience in project management using waterfall methodology aligned with PMBOK best practices

Health Care Information Technology (HCIT) experience

Experience working with Electronic Medical Records (EMR) applications and/or clinical data sets

Proficiency with IHE profiles, HL7, & FHIR standards. Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms)

Broad technical knowledge of LAN/WAN/MAN networks, 802.1X authentication, firewall policies, and switching/routing protocols (e.g., BGP, OSPF, EIGRP, VLANs), with ability to communicate requirements effectively and coordinate with technical teams

Experience overseeing and coordinating troubleshooting activities related to VPN connections, remote access services (RDP, Telnet), firewall port filtering, and SNMP network monitoring

Hands-on experience with the setup, management, and optimization of virtualized environments. Solid knowledge of AWS services, particularly in provisioning, configuring, and managing virtual machines using Amazon EC2 (Elastic Compute Cloud)

Knowledge of Cyber Security, regulations, and standards related to the management of patient health information (PHI)

Ability to travel 30% domestically