Software Guidance & Assistance, Inc. (SGA, Inc.) · 1 day ago
Senior Tech Support Engineer
New York, NY
Full-time
Onsite
Mid, Senior Level
$65/hr - $73/hr
3+ years expSoftware Guidance & Assistance, Inc. (SGA) is seeking a Senior Tech Support Engineer for a RIGHT TO HIRE assignment with a premier Financial Services client. The role involves providing high-level end-user support, managing escalations, and enhancing end-user technology processes while ensuring excellent service delivery.
Information TechnologyStaffing Agency
Responsibilities
Provide white-glove IT support to C-level associates, Partners, management, and end users
Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution
Maintain "incidents and problems” ticketing system with rigorous attention to SLAs and end-user communication
Resolve physical and virtual computer issues (connectivity, performance) and printer issues (local, network)
Perform support on:
Windows 10 laptops
Office 365
Active Directory
Okta; including SAML integration and onboarding
Bloomberg
AWS Workspaces
Provide on call support in the event of user issues after hours or on weekends as needed
Administer Audio/Video hardware troubleshooting and maintain relationship with A/V vendor
Continuously improving procedures for the team and MIO's end users
Act as the teams Technical SME/Guru. Be known as a team player who will have the ability to transfer knowledge and facilitate growth within the team
Provide recommended hardware, software, and peripheral solutions that meet the needs of our users
Engage a broad range of stakeholders across the organization including Front & Middle Office, Product Control, Risk Management, Back Office, Front Office, and other App Support teams
Adhere to established information security standards and procedures
Qualification
Required
3-5+ years of experience in a desktop support role with a financial services organization, performing desktop/network troubleshooting, diagnostics, research, and evaluation
Ability to handle first line of defense support requests and incidents plus onboarding/offboarding tasks
Demonstrated subject matter expertise in Windows, mobile device management, Group Policies, automation, and PowerShell scripting
Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools
Advanced Troubleshooting skills with various hardware (laptops, iPads, iPhones, printers, Crestron A/V equipment)
Strong experience working with end users working in-person and remotely
Excellent communication skills and the ability to interact with professionals at all levels of seniority
Passion for customer service and supporting our clients' needs
Highly ambitious individual who can provide white-glove service and support to users AND engineer automated processes in software deployments, images, and security-based tasks
Preferred
Experience working with a trading desk a plus
Fin tech experience
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase