Zoom · 1 day ago
Technical Support Engineer
Denver, CO
Full-time
Hybrid
Senior Level
$65K/yr - $159K/yr
5+ years expZoom is a company focused on building the best collaboration platform for the enterprise. As a Technical Support Engineer on their Tier 2 team, you will provide elevated technical support to commercial and consumer customers, ensuring their success with Zoom products and services.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Taking ownership and resolving inbound support cases and phone calls within our Tier 2 Support technology domains
Contributing to organizational success by meeting individual goals and metrics
Communicating promptly and consistently with customers, prioritizing urgent requests, including timely follow-ups with customers, team members, and engineers
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices
Being flexible and available for after-hours or on-call support when needed
Creating documentation and training materials for internal and external support
Qualification
Required
Have a proven track record (5 - 7 years) in a Technical Support role
Have extensive prior video conferencing experience with Zoom, Teams, or Slack, or similar technologies
Have previous experience with integrating and supporting calendar services, like Microsoft Office 365 or Google Calendar
Be familiar with supporting externally integrated applications, such as Salesforce, Hubspot, or Marketo
Be a technical resource that can manage a high volume of cases, calls, and chats while in a fast-moving, team-oriented environment
Have an understanding of networks and firewalls, and the tools required to troubleshoot them
Benefits
A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-07
2025-12-20
Company data provided by crunchbase