Postman · 2 hours ago
Customer Success Engineer - West
San Francisco, CA
Full-time
Hybrid
Senior Level
$150K/yr - $200K/yr
6+ years expPostman is the world’s leading API platform, used by millions of developers and organizations. They are seeking a Customer Success Engineer who will partner with Customer Success Managers to deliver technical solutions and streamline the implementation process for enterprise customers.
Developer APIsDeveloper ToolsEnterprise SoftwareSaaS
Responsibilities
You'll unblock customers facing everything from basic setup issues to complex architectural challenges
Your goal is to identify patterns and build solutions that prevent those problems from happening again
Partner with CSMs to understand the business objectives, then translate those into technical reality
This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production
Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers
Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions
When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers
Qualification
Required
6-8+ years in a technical customer-facing role
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
Deep understanding of APIs, developer workflows, and modern DevOps practices
Proven ability to scope ambiguous problems and deliver working solutions quickly
Experience building technical collateral that scales - scripts, templates, automation tools
Comfort engaging both individual developers and enterprise architects
Familiarity with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines
Benefits
Full medical coverage
Flexible PTO
Wellness reimbursement
Monthly lunch stipend
Wellness programs
Frequent and fascinating team-building events
Donation-matching program
Company
Postman
Postman is a software company that offers a platform for the users to design, develop, test, and organize custom APIs.
501-1000 employees
H1B Sponsorship
Postman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (6)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$433MKey Investors
Insight PartnersCRVNexus Venture Partners
2021-08-18Series D· $225M
2020-06-11Series C· $150M
2019-06-19Series B· $50M
Leadership Team
Abhinav Asthana
Founder and CEO
Abhijit Kane
Co-Founder
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase