Lumen Technologies · 1 day ago
Senior Lead Solutions Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $173K/yr
5+ years expLumen Technologies connects the world by igniting business growth through digital connectivity. The Senior Lead Solutions Architect will bridge engineering teams and business stakeholders, delivering scalable digital solutions and managing the software development lifecycle.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
No H1B
U.S. Citizen Only
Responsibilities
Translate product strategy and technical vision into detailed user stories with clear acceptance criteria
Collaborate closely with software engineers to ensure technical feasibility and clarity of requirements
Own and manage a prioritized software development backlog, refining it continuously based on stakeholder input, technical constraints, and business value
Lead solution planning and backlog grooming sessions, partnering with development managers to ensure accurate estimation, resource alignment, and documentation readiness
Perform business analysis to gather, document, and validate technical and functional requirements from stakeholders and end users
Coordinate software engineering timelines, track progress, and communicate risks, dependencies, and milestones to stakeholders
Support software releases and deployments, contributing to quality assurance and validation
Partner with UX/UI and analytics teams to incorporate user research and performance insights into planning
Advocate for the voice of the customer and end user by integrating feedback throughout the software lifecycle
Lead initiatives related to ticketing systems, including ServiceNow implementation, optimization, and migration from legacy platforms
Qualification
Required
At least 5–7 years of experience in IT development, architecture, or engineering roles, and preferably 5-7 years in business process modeling
2–4 years of product owner or technical leadership experience, with a proactive, driver mindset
Strong background in business analysis, Agile methodologies, and cross-functional collaboration
ITIL training or deep ITIL understanding (ITIL 4 Strategic Leader highly preferred)
Excellent communication skills, able to simplify complex concepts and engage diverse audiences
Adaptable, growth-oriented, and comfortable working in fast-paced, dynamic environments
Eligible for U.S. government suitability clearance
Preferred
A minimum 5 years of ServiceNow (or similar platform) development experience and deep ticketing system expertise
Broad ServiceNow platform knowledge with experience in at least 3 mainline modules (ITSM, CSM, FSM, PPM, ITOM, etc.)
Benefits
Health
Life
Voluntary Lifestyle benefits
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Dave Ward
EVP, CTO
Recent News
2026-01-06
2026-01-06
2026-01-02
Company data provided by crunchbase