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Software Guidance & Assistance, Inc. (SGA, Inc.) · 1 day ago

ServiceNow Developer/Architect

Hagerstown, MD

Full-time

Hybrid

Senior Level

5+ years exp

Software Guidance & Assistance, Inc. (SGA) is seeking a ServiceNow Developer/Architect for a direct hire opportunity. The role involves serving as a technical leader responsible for the architecture and development of solutions on the ServiceNow platform, collaborating with stakeholders to design and deliver efficient solutions aligned with business goals.

Information TechnologyStaffing Agency

H1B Sponsor Likely

Hiring Manager

Sherry M. Stewart

Responsibilities

Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements

Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades

Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution

Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables

Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity

Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities

Ensure platform performance, data quality, and compliance with security standards

Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI

Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards

Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation

Function as an agent for change in the process optimization and strategic planning for technology and business innovation

Qualification

ServiceNow developmentITILAgile methodologiesSDLCAI/ML automationCommunication skillsProblem solvingLeadershipRelationship building

Required

Five (5) or more years of ServiceNow development or implementation experience

ITIL, COBIT, financial planning, budgeting, business acumen

Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

Preferred

Bachelors degree in Computer Science, Information Technology or related field

7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi

Proven experience leading ServiceNow Implementations and custom development

Knowledge of ITIL, DevOps, and Agile Methodologies

Experience in AI/ML driven automation and self service solutions

Company

Software Guidance & Assistance, Inc. (SGA, Inc.)

SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.

Founded in 1981

New York, New York, USA

201-500 employees

http://www.sgainc.com

H1B Sponsorship

Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (19)

2022 (25)

2021 (41)

2020 (44)

Funding

Current Stage

Growth Stage

Leadership Team

Peter Taylor

CEO

Andrew Gallagher - CCWP

Senior Vice President - Strategic Partnerships

Company data provided by crunchbase