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CarMax · 1 month ago

Customer Service Consultant Dallas (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $26.70/hr

CarMax is the nation’s largest retailer of used cars, revolutionizing the car buying experience with transparency and integrity. As a Customer Service Consultant, you will be the vital link between customers' at-home and in-store experiences, responding to inquiries and guiding them through the car buying journey.

AutomotiveMarketplaceOnline Portals

Responsibilities

Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs

Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery

Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience

Mentor others as your skillset expands

Achieve sales targets while providing an iconic customer experience

Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Qualification

Sales experienceCustomer service experienceComputer skillsCommunication skillsListening skillsSelf-motivationTeamworkAdaptability

Required

Sales and customer service experience, in an area such as retail, is preferred

Thrive in a fast-paced sales environment

Good listening skills and a strong customer focus

High level of self-motivation to achieve performance goals

Strong written and verbal communication skills

Ability to learn and master new technologies; strong computer skills

Open availability for shifts that may include nights, weekends, and holidays

Must be open to shifting schedules two times per year according to needs of the business

Hybrid role with requirement for working on site one day per week

Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.

If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.