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Builders FirstSource · 2 days ago

Window Inside Sales/Scheduling Representative (Lakewood)

Spanaway, WA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $28/hr

0+ years exp

Builders FirstSource is America’s largest supplier of building materials and services to the professional market. The role involves providing sales and customer service to retail customers, assisting with product inquiries, and engaging in selling company products and services.

Building MaterialManufacturingReal Estate

Responsibilities

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices

Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.) using specialized software

Entering orders into internal systems and coordination with manufacturing, delivery, and outside sales teams

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals

Participates in coordinating and conducting customer workshops

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution

Assists with store housekeeping, signage, stocking, inventory control, and other related activities

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Other duties may be assigned

Qualification

Sales experienceCustomer service skillsBuilding materialsMicrosoft Office SuiteERP program proficiencyDetail orientationBasic sales techniquesMaterial handling equipmentVerbal communicationWritten communication

Required

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience

Knowledge of company products, competitor's products and company standards

Knowledge of company product pricing, discount and estimating formulas and guidelines

Good verbal and written communication skills

Demonstrates strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts and the ability to influence and persuade

Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

Knowledge of and ability to use motorized and non-motorized material handling equipment