Illumio · 1 day ago
Head, Global Technical Account Management
California, United States
Full-time
Hybrid
Director/Executive
10+ years expIllumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. The Director of Global TAM is responsible for leading Illumio’s worldwide Technical Account Management organization, defining the operating model, and ensuring TAM supports adoption, retention, and expansion.
Cloud SecurityCyber SecurityData CenterSaaSSecurity
Responsibilities
Lead and scale the global TAM organization with consistent operational standards and delivery excellence
Develop the long-term vision for TAM, including service evolution, global operating rhythm, and monetization strategy
Represent the TAM function in cross-functional forums and executive discussions
Maintain active executive-level engagement with Illumio’s largest TAM-led accounts
Anticipate renewals, expansions, risks, and escalations; ensure insights and developments are surfaced proactively
Strengthen TAM’s role as a trusted advisor driving adoption, optimization, and measurable customer outcomes
Define and maintain a TAM service catalog including both core and advanced offerings (e.g., health checks, optimization reports, roadmap alignment, adoption planning, executive reviews)
Partner with CS, PS, Support, Product, and Finance to design packaging, pricing, and delivery models that support TAM monetization
Drive ongoing program evolution to ensure TAM remains a strategic growth lever for Illumio
Manage the TAM P&L, including forecasting, revenue modeling, margin oversight, and utilization planning
Establish and track KPIs to measure delivery quality, customer impact, productivity, and program performance
Implement standardized processes, tooling, and reporting to ensure scalable, predictable execution
Provide regular updates to leadership, highlighting TAM wins, risks, field insights, and business impact
Ensure TAM is represented in roadmap alignment, escalation management, customer reviews, and other cross-functional workflows
Drive clarity and visibility into TAM’s value across the company
Recruit, develop, and retain top TAM talent across regions
Provide coaching, mentorship, and career development pathways
Foster a culture of accountability, customer-centricity, and operational excellence
Qualification
Required
10+ years in Technical Account Management, Customer Success, Professional Services, or related post-sales leadership roles in cybersecurity, cloud, enterprise infrastructure, or adjacent fields
Background in SaaS or subscription-based business models
Proven experience building and scaling a global TAM or similar services organization
Demonstrated financial expertise, including ownership or heavy influence over a P&L
Experience creating, packaging, and launching service catalogs or service portfolios
Familiarity with service monetization frameworks and attach-rate growth strategies
Strong executive presence, communication skills, and ability to influence cross-functionally
Track record of driving adoption, customer value realization, and commercial outcomes
Ability to work effectively in a fast-paced, global, matrixed environment
Company
Illumio
Illumio, the breach containment leader
501-1000 employees
H1B Sponsorship
Illumio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (26)
2023 (21)
2022 (12)
2021 (19)
2020 (24)
Funding
Current Stage
Late StageTotal Funding
$557.5MKey Investors
Thoma BravoJ.P. Morgan Asset ManagementGeneral Catalyst
2021-06-23Series F· $225M
2019-02-07Series E· $65M
2017-06-07Series D· $125M
Leadership Team
Andrew Rubin
CEO & Founder
Ben Verghese
Chief Technology Officer
Recent News
2025-12-19
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2025-12-15
Company data provided by crunchbase