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Fisher & Paykel Healthcare · 1 day ago

Service Center Technician

Irvine, CA

Full-time

Onsite

Entry Level

$60K/yr - $65K/yr

2+ years exp

Fisher & Paykel Healthcare is a leading designer and manufacturer of products for respiratory care and anesthesia. They are seeking a Service Center Technician to provide technical support and training for their products, ensuring compliance with quality standards and customer satisfaction.

Health CareManufacturingMedical Device

Culture & Values

No H1B

Hiring Manager

Kimi Shimada

Responsibilities

Provide customers with technical support, training, and information to ensure equipment is maintained, operated, and functioning correctly to maximize customer satisfaction

Complete repairs on Company’s equipment and verify equipment performance to ensure repairs conform to product requirements and comply with regulatory standards

Respond to customer inquiries (email, phones) regarding frequently asked questions and problems, the availability and pricing of part, manuals, and spares to ensure customer satisfaction

Assist with field corrections by providing technical assistance, advice, and training to ensure products meet regulatory compliance

Inspect, repair and test returned goods from customers and initiate complaint process where appropriate to ensure equipment is operational and compliant

Support sales staff responding to technical inquiries to facilitate the provision of effective customer service

Develop a strong understanding of Fisher & Paykel Healthcare’s product portfolio

Will be required to assist with the shipping and receiving of devices that need repairs