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Kelly · 1 day ago

Customer Support Representative

Johnston, IA

Full-time

Onsite

New Grad, Entry Level

$18.78/hr - $18.78/hr

Kelly is seeking Contract Customer Support Representatives to work with a premier client, John Deere. The role involves providing technical support and maintaining customer satisfaction through effective communication and documentation.

OutsourcingProfessional Services

No H1B

Responsibilities

Providing front-line technical support to John Deere dealers and customers with product related inquiries

Documenting each interaction effectively within a case management system while supporting customers via telephone, email, and chat

Creating and maintaining online support tools and solutions to optimize customer satisfaction and retention

Qualification

Customer service experienceTechnical supportConsumer software applicationsAgriculture knowledgeConflict resolutionInterpersonal communicationBachelor's degreeTechnical certificationNegotiation skills

Required

Have strong interpersonal communication, negotiation, and conflict resolution skills

Possess experience in customer service/support and a high comfort level with consumer software applications

Are available to work any 8-hour shift between 7am-6pm and 8 am – 12 pm on Saturdays

Preferred

Knowledge of agriculture customers and operations

Prior work experience in Agriculture or Technology dealer channels

A Bachelor's degree in Agriculture, Business, Engineering, IT, or a similar discipline is highly preferred; technical certification in IT database management is a plus for high school graduates

Benefits

Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability

Retirement savings plan

Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)

Transit spending account

Paid sick leave under the applicable state or local plan